Privacy policy

Last updated: June 5, 2026

Velnorax operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Velnorax is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional emails and displaying advertisements related to products and services that may interest you.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping experience, detect fraudulent activity, investigate suspicious conduct, and protect our Services.

Communicating with You

We use your personal information to respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, legal obligations, court orders, governmental requests, and to enforce our policies and agreements.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify and service providers that help us operate our business, such as payment processors, hosting providers, analytics providers, customer support providers, fulfillment partners, and shipping carriers.
  • Marketing and advertising partners that help us promote our products and services.
  • Third parties when required by law or legal process.
  • Business partners and affiliates within our corporate group.
  • Parties involved in a merger, acquisition, financing, bankruptcy, or sale of business assets.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through our store may be transmitted to and shared with Shopify and third parties that assist in providing services.

To learn more about how Shopify processes personal information, please visit Shopify's privacy resources available through their platform.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so that we can remove such information.

Security and Retention of Your Information

We implement reasonable security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access personal information.
  • Right to correct inaccurate information.
  • Right to request deletion of personal information.
  • Right to data portability.
  • Right to object to or restrict certain processing activities.
  • Right to opt out of targeted advertising where applicable.
  • Right to withdraw consent where processing is based on consent.

We will not discriminate against you for exercising any privacy rights available under applicable law.

Managing Communication Preferences

You may opt out of receiving promotional emails by using the unsubscribe link contained in our emails. Even if you opt out of marketing communications, we may still send you transactional or service-related communications.

Complaints

If you have concerns regarding how we process your personal information, please contact us using the information provided below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence. Where required by law, appropriate safeguards will be implemented to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page together with the revised effective date.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us:

Legal Representative: Kassidy Scruggs
Email: admin@velnorax.shop
Phone: +1 904-606-3172
Business Address: 1212 East 1st Street Apartment 96, Jacksonville Florida 32206-5338, United States