Shipping policy
Last Updated: June 5, 2026
At Velnorax, we are committed to providing a transparent and reliable shipping experience. Please review the following Shipping Policy carefully before placing an order.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays. If you place an order during a weekend or holiday period, your order will be processed on the next available business day.
In the event of severe weather conditions, natural disasters, transportation disruptions, or other unforeseen circumstances beyond our control, shipment processing may be delayed. Orders affected by such circumstances will be shipped as soon as conditions allow and normal operations resume.
Delivery Time
Estimated delivery time is typically 30–45 business days, depending on the destination, local carrier operations, customs procedures, and other logistical factors.
Please note that delivery estimates are provided for reference only and are not guaranteed.
Shipping Rates
Shipping costs and free shipping eligibility vary depending on the destination country or region.
Available shipping methods, shipping charges, and any applicable free shipping thresholds for your location will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be generated and sent to you via email.
You can track the status and location of your shipment by visiting:
Please allow several days after shipment for tracking information to become available in the carrier's system.
Lost Packages
If your package appears to be lost, delayed beyond a reasonable timeframe, or cannot be located using the tracking information provided, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.
For assistance regarding lost shipments, please contact:
Email: admin@velnorax.shop
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Velnorax is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you discover an error in your shipping details, please contact us immediately. While we will make reasonable efforts to assist, we cannot guarantee modifications once an order has entered processing or shipment.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions
- Transportation disruptions
- Customs inspections or clearance procedures
- Carrier service interruptions
- High seasonal shipping volumes
- Other force majeure events
We appreciate your patience and understanding should such delays occur.
Contact Information
If you have any questions regarding this Shipping Policy or your order, please contact us using the information below:
Legal Representative: Kassidy Scruggs
Email: admin@velnorax.shop
Phone: +1 904-606-3172
Business Address: 1212 East 1st Street Apartment 96, Jacksonville Florida 32206-5338, United States